Embracing the Future: How AI is Redefining Recruitment and Service Excellence

Transforming Recruitment with AI

As industries evolve, so do the expectations of customers   and employees. The need for faster, more efficient, and personalised experiences has never been greater. 

The recruitment landscape is no exception to this shift. Finding the right talent at the right time can be a complex and resource-intensive process. With AI, we’re addressing these challenges head-on, transforming how we hire and deliver personalised experiences,   while never losing sight of what matters most: real people, who are navigating their own unique career journeys.

Our Global Workforce of the Future 2024 research tells us that in this Intelligent Age – where AI and humans drive innovation together – recruitment is an area where candidates still prize the human touch. In 2024, 76% of workers surveyed said they value the expertise of a real-life recruiter to see potential in them, compared to 64% (2023). By automating routine tasks and offering actionable insights, AI empowers our recruiters to dedicate more time to the critical task technology cannot replace — building empathetic, human-centred  connections.

Here’s how AI is revolutionising recruitment at The Adecco Group:

• Boosting Productivity: AI-powered tools streamline administrative tasks, freeing up our recruiters to focus on strategic, building people relationships and creative efforts.
• Improving Fill Rates: Advanced algorithms analyse vast amounts of data to identify the best-fit candidates quickly and accurately, reducing the time it takes to fill open positions.
• Reducing Time-to-Fill: By automating workflows, our recruiters can spend less time on manual processes and more time connecting with top talent.

Partnering for Innovation

Our collaboration with industry leaders like Microsoft and Salesforce has been pivotal in this journey. Together, we’re leveraging their expertise to integrate AI seamlessly into our workflows, driving automation and productivity across our operations, helping us achieve new levels of excellence and build a future where innovation and human connection go hand in hand.

Human-centric

At its core, our vision for AI isn’t just about efficiency or cost savings; it’s about people. By reducing administrative burdens and enhancing decision-making, AI enables our teams to focus on what they do best— connecting with individuals and fostering relationships that drive success, creating lasting value for our clients, employees, and the communities we serve.

 

Let’s build the future—together.

A Glimpse into the Future

We’re excited to share a behind-the-scenes look at how this transformation is unfolding. Check out our latest video with Salesforce to see how we’re leveraging AI to change the game and redefine what’s possible in recruitment and beyond.

Watch the Video and Follow Us for updates

For more insights about how workers are adapting to the ever-changing work landscape download our Global Workforce of the Future 2024 research: Working through change: Adapting to an AI-driven world of work